FAQs

At HeyLucy!, we believe in building trust through clarity. That’s why we’re committed to transparency in every aspect of our service, especially when it comes to payments. Our payment model is designed to be clear, straightforward, and fair, ensuring that you always know exactly what you’re paying for and why.

We understand that paying an hourly rate to recruitment agencies on top of the locums wage can quickly become an expensive and complicated process for clinics. At HeyLucy!, we believe in making things simpler and more cost-effective for you. That’s why we’ve eliminated the traditional hourly rate model and replaced it with a straightforward, one-time percentage fee.

Instead of paying hourly rates, you’ll pay a single 20% fee based on your locum’s daily pay. This fee covers all associated costs, including transactions, platform usage, and our next-day pay feature. With HeyLucy!, there are no hidden fees or unexpected charges—just one simple, transparent fee that takes care of everything.

It’s our way of ensuring that your clinic can focus on what really matters, without unnecessary financial stress.

Regional and rural clinics may offer accommodation for shifts. This will be listed on the shift information page. If a clinic hasn’t listed accommodation and you would like to check if this can be offered, you may message the clinic directly on the app or email support@heylucy.com.au and we can check for you.

Once you book a shift which offers accommodation, the clinic should message you within 24 hours. You can also message the clinic directly after booking a shift. HeyLucy! will also follow up within 48 hours to ensure a line of communication has been established and assist where required.

As always, we are here to help. Please feel to email support@heylucy.com.au or call on 1300 151 252.

After your account has been verified, you will start seeing shifts that match your requirements.

If a clinic has multiple shifts available, you will see the total number of shifts available highlighted on top of the days.

Shift information:

• You can view high level shift information by clicking on ‘More about the job’

Detailed Information:

• You can view detailed information about the shift by clicking on the top section of the job card (clinic name or shift days)
• You will be able to see the following information regarding the shift
  • Dates
  • Hours
  • Rate
  • Travel Allowance (if any)
  • Potential earning total (this will reduce with breaks)

Clinic Information:

• Whilst clinic name and address are always visible, by clicking on the clinic name, you can now view more information about the clinic, such as software and services.
• You can also chat to the clinic to ask questions. Contact details are only available if you accept a shift.

After your account has been verified, you will start seeing shifts that match your requirements.

If a clinic has multiple shifts available, you will see the total number of shifts available highlighted on top of the days.

Shift information:

• You can view high level shift information by clicking on ‘More about the job’

Detailed Information:

• You can view detailed information about the shift by clicking on the top section of the job card (clinic name or shift days)
• You will be able to see the following information regarding the shift
  • Dates
  • Hours
  • Rate
  • Travel Allowance (if any)
  • Potential earning total (this will reduce with breaks)

If required, deselect the shifts you don’t want to work and click Accept. You will be sent a booking confirmation and the shifts will now appear in your calendar. (The clinic is also sent a confirmation).

You can now view all upcoming shifts. Click on the clinic name. if you wish to find out more information, use the chat functionality or get directions to the clinic via the maps integration.

Cancelling a shift does impact your reliability rating on the platform. As such, we recommend taking shifts that you can 100% commit to.

Of course, sometimes there are circumstance which we cannot control. If you need to cancel  a shift, please contact support@heylucy.com.au or call us on 1300 151 252 and our support team will be able to assist.

We recommend updating your rates / availability on a regular basis to ensure you are notified about the right shifts.

You can update your preferences at anytime by clicking on the profile icon on the bottom right.

On the ‘My Profile’ page, select ‘Update Details’

You can now update your preferences (availability and rates). Please ensure you update your weekend availability and rates.

Once you have made your changes, select SAVE (top right hand corner).

There are two key components to the HeyLucy! App which streamlines payment.

1. Submitting timesheets
2. Auto creation of invoices

1. Submitting timesheets

Once you complete your shift, HeyLucy! will send a reminder to submit your timesheet directly from the HeyLucy! App. After the timesheet is submitted, it will be sent to the clinic for approval.

Once the timesheet is approved, HeyLucy! will start the invoicing process on your behalf. That’s right, no more messy and time consuming admin work!

You will receive a copy of the invoice.  Your HeyLucy! calendar will also track progress of all shifts via different statuses.

Status: Review and Submit Timesheet

Action: You will need to submit the timesheet.

Status: Timesheet submitted. Waiting for approval.

Action: Not required. We are waiting for the clinic to approve timesheet.

Status: Timesheet Approved. (awaiting payment)

Action: Not required. Invoice process will be started shortly. (Invoices are generated Monday nights)

Status: Invoice Sent

Action: Confirm that you have received the payment from the clinic. If not, HeyLucy! will follow up with the clinic on your behalf.

After completing a shift, you will be able to submit your timesheet. You will be sent an email reminder.

To submit a timesheet, you can select the shift from your calendar. To view the calendar, click on the calendar icon.

Shifts with outstanding timesheets are highlighted in red on your calendar.

Click on the highlighted day. This will take you to the appropriate shift.

Click on the 3 dots in the top corner. A menu will be displayed. Click Confirm Shift Hours.

On the next screen you can confirm the hours and break time. A total will be displayed on the bottom, including any travel allowance.

Click Confirm Shift and provide a rating for your experience with the clinic. This helps us ensure that all clinics are providing a great working environment for Locums.