Privacy Policy

Allied Health Locums Pty Ltd trading as HeyLucy!

1.      We respect your privacy

  • Allied Health Locums Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and software application users. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
  • Personal information means information we hold which is identifiable as being about

2.      Collection of personal information

  • Allied Health Locums Pty Ltd will, from time to time, receive and store personal information you enter onto the HeyLucy! Platform, provide to us directly or give to us in other forms.
  • Personally identifiable information may include, but is not limited to:
    • First name
    • Last name
    • Phone number
    • Address, State, Province, ZIP/Postal Code
    • Email address
    • Bank account information in order to pay for products and/or services within the HeyLucy! Platform
    • AHPRA number
    • Usage Data
  • When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:
    • Date of birth
    • Passport or National ID card
    • Bank card statements
    • Other information linking You to an address
  • Additionally, we may also collect any other information you provide while interacting with

3.      How we collect your personal information

Allied Health Locums Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our HeyLucy! Platform and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4.      Use of your personal information

  • Allied Health Locums Pty Ltd may use personal information collected from you for the following purposes:
  • To provide you with information, updates and our We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
  • To manage Your Account as a user of the HeyLucy! Platform. The personal data you provide can give you access to different functionalities of the HeyLucy! Platform that are available to you as a registered user.
  • The development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ur assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your
  • The HeyLucy! Platform may make third party social media features available to its We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
  • Allied Health Locums Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5.      Security of your personal information

  • The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

6.      Access to your personal information

  • You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988(Cth). A small administrative fee may be payable for the provision of If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@heylucy.com.au.
  • We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

7.      Payments

  • We may provide paid products and/or services within the In that case, we may use third-party services for payment processing (e.g. payment processors).
  • We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-

DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

8.      Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 2/204 Military Road, Henley Beach, South Australia, 5022. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9.      Op out right

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at support@heylucy.com.au.

10.   Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

11.   Software Application

11.1.       When you use our Application

When you come to our application we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

11.2.       Cookies

We may from time to time use cookies on our software application. Cookies are very small files which a website uses to identify you when you come back to the application and to store details about your use of the application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your devise settings. However, this may prevent you from taking full advantage of our application.

11.3.       Automatic collection

The software Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

11.4.       Third parties

Our software application may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third party applications and websites do not constitute sponsorship or endorsement or

approval of these third parties. Please be aware that Allied Health Locums Pty Ltd is not responsible for the privacy practises of other such applications or websites. We encourage our users to be aware, when they leave our application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.

11.5.       Geo-location

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are

located within and display a location map with relevant advertisements. We will not share your current location with other users or partners.

12.   Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

  • Account means a unique account created for You to access the HeyLucy!
  • HeyLucy! Platform means the online platform and mobile application owned and operated by HeyLucy!.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many
  • Personal Data is any information that relates to an identified or identifiable
  • You means the individual accessing or using the HeyLucy! Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as
  • We means Allied Health Locums Pty Ltd

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